Welcome, dark souls and elegant rebels. At Bloody Rose Boutique, we understand that questions may arise as you curate your unique collection. Below, we’ve gathered the most common inquiries to guide you through our world of dark elegance.

Products & Collections

What types of products does Bloody Rose Boutique offer?
We specialize in gothic and alternative fashion and accessories, including chokers, armwarmers, jewelry, dresses, footwear, candles, incense, barware, and other darkly elegant items for those who embrace their unique style.
Are your products ethically sourced?
Each piece in our collection is carefully selected to meet our standards for quality and aesthetic. We work with artisans and suppliers who share our commitment to creating unique items for our dark community.
Do you offer gift ideas?
Yes, we have a dedicated “Gift Ideas” section perfect for finding that special item for the elegant rebel in your life. Our collections offer numerous options for meaningful, style-conscious gifts.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account. This allows you to track orders, save your preferences, and receive updates on new collections tailored to your dark aesthetic.
Can I modify my order after placing it?
Orders enter our processing system quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to modify your order, and we’ll assist if possible.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page, and we’ll send instructions to your email to restore access to your account.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to provide flexible payment options for our international community of dark souls.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment details. Your financial information is never stored on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card details, or security measures by your bank. Please verify your information and contact your financial institution if issues persist.

Shipping & Delivery

Where do you ship?
We ship globally, bringing our dark elegance to souls worldwide. Unfortunately, we cannot currently ship to some parts of Asia and remote areas due to logistical constraints.
How long does order processing take?
Our dedicated team in Portland takes 1-2 business days to meticulously prepare your items, ensuring every piece is perfectly packaged before shipment.
What shipping options are available?
Standard Shipping ($12.95): Via DHL or FedEx, typically arriving within 10-15 days after shipment.
Free Shipping: Available on orders over $50 via EMS, with delivery in 15-25 days after shipment.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with a tracking number, allowing you to follow your package’s journey from our sanctuary to your doorstep.
My order is delayed. What should I do?
While we provide estimated delivery times, occasional delays can occur due to customs processing or weather. If your order is significantly delayed, contact us at [email protected] for assistance.

Returns & Exchanges

What is your return policy?
Your satisfaction is paramount. If any item doesn’t meet your dark expectations, you have 15 days from the receipt date to initiate a return or exchange.
How do I initiate a return or exchange?
Contact our support team at [email protected] to start the process. We’ll guide you through the steps to ensure your experience remains as flawless as our aesthetics.
Are there any items that cannot be returned?
For hygiene reasons, certain items like body decorations and earrings may have restrictions. Please contact us for specific product return eligibility.
When will I receive my refund?
Once we receive your returned items, we process refunds within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

Have other questions? Our dark guardians are here to assist you.

Email: [email protected]

Bloody Rose Boutique Shop | 1542 Fantages Way, Portland, US 04101

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